Hints like this from the Timewaver？！
This kind of specific,
straightforward advice
comes from Time-Waver!
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Takumi Yamazaki is now “resonating high”.
Joy and peace.
The reason for his lack of confidence
is revealed in his subconscious.
And he lets it go.
The reason for Takumi Yamazaki's existence is
infinite love.
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In order to raise that up
a review of values begins.
The dots are connected
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Researching the latest information and events
You are numbed to the fact that
things are not progressing according to your plan
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You can be released from that.
Don't compare yourself to others
For the movie....
being grateful to everyone
It opens its arms to everything and accepts it
Unexpected visitors appear
For work....
a balance between arrogance and humility
Forming habits
The importance of habits that will promote happiness.
・Focus on the happiness that already exists
・Starting life from today
・Telling people that happiness is their own responsibility
Tell people that they can be happy in this way even in old age
Everything that happens
is the best！！！
・Communicate to the team “Surpass yourself”!
・Self-compassion
Show compassion and mercy towards yourself.
・Communicate self-motivation
Plan with a sense of purpose
Be careful how you spend your time
Think about efficiency
Turn your thoughts towards the positive
When we combine our strengths, we can achieve great things.
A samurai puts the interests of others before his own.
By contributing together, we can achieve great common interests.
If you are worried about something,
speak about it candidly.
Use the power of excellent external forces.
Passion
Determination
Decision-making
Maximize your potential
This spirit!
Strengthen teamwork
Share a vision and mission.
Find clients
= Dig up old clients
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・Be quick to respond (e.g. reply to messages on LINE)
・You can strengthen trust from complaints
・Create long-term relationships
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Customer retention
Fan base (take care of your core fans)
Health maintenance → Ask them to continue
Encourage referrals from long-term customers
Get feedback from surveys
User-friendliness
Testimonials about the product's effectiveness
Hold events for customers
Webinars and events → Health
Analyze health needs
What are they looking for?
Train your team
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To get the whole organization to talk about “increasing customer satisfaction” rather than “selling”,
it is important to change the culture of the organization and the awareness of staff, and share an approach that puts customer satisfaction first.
Please try the following specific methods.
1. **Make people understand the importance of customer satisfaction**
- Explain why customer satisfaction leads to sales, and make them realize how important it is for the organization to improve customer satisfaction.
- Use data and examples to show the relationship between high customer satisfaction and increased sales through repeat purchases and word of mouth, and make them feel convinced.
- For example, share data on how many repeat purchases and referrals are generated by customers with high customer satisfaction.
2. **Practice role-playing to improve your talking skills**
- To help your staff practice their talking skills, you should regularly conduct role-playing sessions.
- For example, you could practice talking to customers by asking them about their needs and making suggestions to improve their satisfaction. For example, instead of just trying to sell, you could use scenarios that focus on “how you can solve the customer's problems” to improve your dialogue skills.
- Training in situations that are close to real-life situations will help you to learn how to talk in a way that naturally focuses on customer satisfaction.
3. **Set indicators that emphasize building relationships with customers**
- In addition to sales targets, establish indicators to measure “long-term relationships with customers”, such as customer satisfaction and repeat rates, and include them in the evaluation criteria.
- For example, set indicators for the results of your sales talks, such as the number of positive customer feedbacks or the rate of repeat purchases.
- This will make it easier for you to have a customer-satisfaction-oriented approach, rather than just focusing on sales.
4. **Sharing success stories**
- Share success stories of customer satisfaction with staff, and learn together about the positive impact of customer satisfaction.
- At regular meetings, share stories of staff who have been particularly appreciated by customers, and spread customer-oriented talk throughout the company.
- By sharing success stories with each other, staff will be motivated to improve customer satisfaction.
5. **Make the benefits of improving customer satisfaction into an internal incentive**
- In order to promote improvements in customer satisfaction, set up an incentive system based on results.
- For example, create a system where staff who achieve a certain customer satisfaction score receive a special bonus or commendation.
- This will encourage staff to focus on customer satisfaction as well as sales when talking to customers.
6. **Instill a sense of gratitude in your staff**
- Make your staff aware of the importance of having a sense of gratitude towards customers, and practice talking about expressing gratitude.
- For example, practice using phrases like “Thank you for choosing this product” and “We really appreciate your feedback”.
- This will help you to naturally adopt a customer satisfaction-oriented approach rather than a sales-oriented one.
7. **Strengthen your skills for listening to customer needs**
- We will teach you how to make accurate proposals by cultivating your ability to draw out customers' needs and concerns.
- Practice how to ask questions and how to listen to what the other person is saying, and train your ability to “draw out” information in order to increase customer satisfaction.
- By digging deeper into and understanding the opinions of customers, you will be able to respond in a way that truly satisfies them.
8. **Leaders set an example**
- Supervisors and leaders should take the initiative in practicing customer-satisfaction-focused conversations and setting an example.
- When leaders have a customer-oriented attitude, the importance of customer satisfaction will naturally be conveyed to staff.
- When leaders clearly convey policies such as “customer satisfaction takes priority over sales” on a daily basis, a customer satisfaction attitude will permeate throughout the organization.
Summary
In order to “master the art of conversation that increases customer satisfaction rather than sales”, it is important to understand the needs of customers deeply and to communicate with them repeatedly, placing importance on building relationships. By building a culture that utilizes education, incentives, and role models so that the entire organization can work together with a customer-oriented mindset, you will naturally acquire the art of conversation that increases customer satisfaction.
Thank you, Tamie-san!
Next time, I'm going to attend the seminar and party with Tamie-san!
Why not join us?
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The ~Hiten Festival~ to be held on Thursday, November 14
There are people who are holding a
W-publication commemoration event on an interdimensional scale.
The much-talked-about work that has sold over 50,000 copies
written by Keirin
"The Way of Thinking of a Strategic
Nice Person and a Disappointing Nice Person”
Keirin is a person who conveys the idea of success (B position) with the help of someone who went from being an unknown housewife to becoming a company with 500 million yen in annual sales in just two years after incorporating.
The reason Keirin's name has become known is
because she was the person behind the development of Asagi Odagiri's business,
who I think is now known by everyone in the female entrepreneur industry
Originally a temp worker earning 140,000 yen a month, she
started her own business 9 years ago
and now has an annual turnover of 1.4 billion yen.
She has a total of 4,400 graduates from the charm awakening course she runs.
Her book “The Realities of Women and Money”, published in 2023, was a huge hit, selling over 100,000 copies!
This November
Asagi Odagiri's fourth book
'Communication Skills for Girls' (which has already sold over 30,000 copies before it was even released!) will be published.
To commemorate this, a publication event will be held at
the Grand Prince Hotel New Takanawa's Hiten.
Speaking of Hiten
it is the largest banquet room in Japan, and has been used for events such as the FNS Music Festival and the Professional Baseball Draft Conference
.
It is scheduled to close its doors in 2026 as part of the Shinagawa redevelopment project, but the total budget for this event is a staggering 40 million yen.
This event is already scheduled to have a total of 1,500 people attend
the lecture and party.
The party is almost fully booked, but tickets for the 13:00-lecture event
are still available.
Let's experience this excitement together.
【Hiten festival】
Grand Prince Hotel New Takanawa - Hiten -
【Date and time】November 14, 2024 11:30-20:00
https://www.lifecareercircle.com/hitenfesform?openExternalBrowser=1
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In Japanese society, where around half of all men age 70 continue to work. A "major turning point" that many people are unaware of (Gendai Business)
https://u.lin.ee/5TsM03z?mediadetail=1&utm_source=line&utm_medium=share&utm_campaign=none
Annual income of less than 3 million yen,
the real amount they should be earning is 100,000 yen a month,
losing sight of the meaning of work in their 50s,
only a small number of people in their 60s are in management positions,
the employment rate for men in their 70s is 45%...
The real situation after retirement
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“The reality of life after retirement”
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“The Real Post-Retirement Life” - ‘Small Jobs’ Will Save Japanese Society
Fact 1: The majority of people earn less than 3 million yen a year
Fact 2: Living expenses fall to just under 300,000 yen a month
Fact 3: The amount of money people should earn falls from 600,000 yen a month to 100,000 yen a month
Fact 4: Decreasing retirement pay, increasing early retirement
Fact 5: The median net savings is 15 million yen
Fact 6: 45.7% of men aged 70 are still working, and it is “natural” to work
Fact 7: Companies are aging, and there are very few managers in their 60s
Fact 8: The majority are non-regular workers and freelancers
Fact 9: The job market for people in their 50s is tough, and even if you change jobs, your wages will decrease
Fact 10: From desk work to on-site work
Fact 11: From their 60s, people become aware of their declining abilities
Fact 12: The workload decreases and you are freed from stress
Fact 13: Your view of work changes completely in your 50s
Fact 14: 60% are satisfied with their work and lead happy lives after retirement
Fact 15: The economy is “the accumulation of small jobs”
There are many contradictions
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“What we can understand from the analysis we have carried out so far is that there is definite significance in small jobs after retirement (from the main text)
The economy of accumulating “small jobs"
When you carefully examine the reality of work after retirement, what emerges is the fact that “small jobs” after retirement are embedded in people's daily lives as essential things, and that they actually support the Japanese economy.
And the “typical” post-retirement lifestyle today is one in which people lead a modest but happy life while engaging in post-retirement “small jobs” without difficulty. This is because various data show that this is the “typical” lifestyle for the elderly. (From the book)
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Such a wonderful team in Hokkaido
Thank you everyone!
Today's seminar was also
a rich and fulfilling five hours.
People came from Kitami,
Kansai,
Fukuoka,
and Kanagawa.
Thank you!
So moving!
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Link to Takumi Yamazaki’s
ENGLISH Book “SHIFT”
